Refund Policy
Last updated: 9/8/2026
This Refund Policy should be reviewed by qualified legal counsel before reliance. It is not legal advice.
1. One-Time Digital Purchases
Digital purchases (guides, installs, and other one-time content) provide immediate access to the content upon completion of payment. Because the content is instantly accessible, these purchases are generally non-refundable after access has been granted, except where required by applicable law or where Bookstuh is unable to provide the purchased access after reasonable troubleshooting.
If you experience a technical issue that prevents you from accessing your purchased content, please contact our support team. We will work with you to resolve any access problems. Refunds, where granted, will be issued to the original payment method.
2. STUH+ Subscriptions
STUH+ is a recurring subscription service. The following applies to subscription refunds and cancellations:
- Cancellation: You may cancel your subscription at any time from your account via the Stripe customer portal. Canceling stops future renewal charges.
- Access after cancellation: Your access continues through the end of the current paid billing period. You will not be charged again after cancellation.
- Unused time: Unused subscription time is generally not prorated or refunded after the current billing period has begun, except where required by applicable law or expressly approved by Bookstuh.
- Subscription cancellation does not remove separately purchased Ebook ownership. Guides you purchased individually remain accessible regardless of your STUH+ subscription status.
3. Failed Payments
If a subscription renewal payment fails, a grace period may apply during which access continues while the payment is retried. If the payment cannot be completed, access will be locked. No refund is owed for a period during which access was available.
4. Contact Us
If you have questions about our refund policy, please contact our support team through the in-app support system.